Frequently Asked Questions

Everything you need to know about shopping with Route One.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to start your request and receive a prepaid shipping label.

How do I track my order?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay.

How do I know which size to order?

Each product page features a detailed size guide. We recommend comparing your measurements against our chart to ensure the perfect fit, as sizing can vary between different garment cuts.

Are your products sustainably sourced?

Route One is committed to ethical manufacturing. We partner with factories that adhere to fair labor standards and prioritize the use of organic cotton and recycled materials in our core collections.